Monitoring Solutions Service & Support Capabilities
As a leading supplier of both dilution and extractive based Continuous Emissions Monitoring (CEM) Systems, Monitoring Solutions is uniquely qualified to assist with all CEM System servicing and auditing requirements. We offer extensive Service and Support Products including:
Quarterly Preventative Maintenance Quarterly Audits (CGA/LTA) Relative Accuracy Test Audits (RATA) and Support Opacity Performance Audits Training Spare Parts Repairs Service Contracts
Quarterly Preventative Maintenance
A Monitoring Solutions Service Engineer will make four on-site visits per year to perform the recommended preventative maintenance on a CEM System, including the following tasks:
- Probe inspection/cleaning
- Scrubber replacement
- Filter changes
- Diagnostic check on all analyzers
- Complete scaling of system
- Complete calibration
Also included is the replacement of system consumables as necessary.
Quarterly Audits (CGA/LTA)
While on-site performing the preventative maintenance, Monitoring Solutions will prepare the CEM system and perform Quarterly Performance Audits in accordance with 40 CFR Part 60 or Part 75. If during these QA/QC activities, problems arise with the CEM System, Monitoring Solutions will remedy the situation insuring the results of the performance audit.
Relative Accuracy Test Audits (RATA) and Support
Monitoring Solutions will prepare the CEM System and supervise the annual RATA's in accordance with 40 CFR Part 60 or Part 75. If during these test activities, problems arise with the CEM System, Monitoring Solutions will remedy the situation insuring the results of the RATA.
Opacity Performance Audits
Monitoring Solutions will prepare the Continuous Opacity Monitoring System (COMS) and perform Quarterly performance audits in accordance with 40 CFR part 51, Appendix M, Method 203. If during the performance audit, problems arise with the COMS, Monitoring Solutions will remedy the situation insuring the results of the performance audit.
Training
Monitoring Solutions offers complete training services with all systems sold. On-site or in our Indianapolis facility, a Service Engineer can provide a customized program that best fits an organization's training needs.
Spare Parts
Besides stocking parts for CEMEX, CEMDAS, Opacity Monitors, and other products, Monitoring Solutions can provide spare parts for most major brands of CEM systems.
Repairs
Whether on-site or in-house, Monitoring Solutions' Service Engineers are qualified to work on all major brands of CEM systems.
Service & Support
Monitoring Solutions offers complete Service Contract packages to help insure the proper operation and maintenance of CEM and CEMDAS systems. From training, to preventative maintenance, to quarterly testing, a contract can be tailored to meet a plant’s individual needs.
A Service Contract with Monitoring Solutions means the ultimate in priority support and customer response. Some of the advantages a Service Contract can offer include:
- Guaranteed Emergency Support: A Service Contract with Monitoring Solutions guarantees a Service Engineer will be on site within 24 hours (48 hours for CEMDAS) in the event a system problem cannot be resolved with telephone assistance or factory repair.
- 24/7 Telephone Support: Telephone support is available anytime with a Service Contract. Access a Monitoring Solutions’ Service Engineer 24 hours a day, 7 days a week, with any questions or issues related to a CEM or CEMDAS System.
- Emergency Shipment of Spare Parts: In emergencies, Monitoring Solutions will provide expedited shipment and delivery (including commercial airline freight services) of in-stock parts during or outside of normal business hours.
- Priority Support: Service Contract clients receive priority emergency support for both site visits and in-house repairs.
CEMDAS Support:
- CEMDAS software version upgrades are free, allowing access to the latest features and capabilities.
- Annual CEMDAS Training is offered to help educate new employees and refresh existing users.
- Modem dial-up support is standard for quick on-line troubleshooting.
